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Terms and Conditions

Please refer to Pattard Cottages terms and conditions for all information regarding your stay.

1. Inclusive Services

We aim to ensure an enjoyable stay with minimal extra charges.

  • Electricity and Heating: Your comfort is our priority. There are no additional charges for oil or electricity, ensuring a worry-free and cozy stay.

  • Woodburners: To enhance your experience, the initial bag of logs is complimentary. Should you desire more, additional bags are available for a nominal charge, ensuring you can enjoy the warmth and ambiance at your leisure.

2. Accommodation Amenities

Bed Linen and Towels: Included in the booking.

  • The essentials for a comfortable stay are covered. Fresh bed linen and towels are provided, offering convenience and a seamless experience.

  • Full list of amenities are on each cottage page: Explore the detailed list of amenities available in each cottage on the respective pages. We want you to feel well-informed and at home in our accommodations.

3. Pet Policy

If bringing pets, they must be controlled, given the farm setting.

  • We welcome your furry friends but ask that they are controlled, considering the farm environment for the safety and enjoyment of all guests.

  • Pet Surcharge: To accommodate pets, there is a £20 per week surcharge, ensuring the necessary arrangements and care are in place.

4. Booking Process

Check availability or book by clicking the book now button.

  • Your booking process is simple. Click the book button, and a user-friendly calendar will display available dates and pricing.

  • A 25% deposit secures your reservation, with the remaining balance due 60 days before your stay. Please note that failure to meet the payment schedule may result in the re-letting of the accommodation.

5. Cancellation and COVID-19 Policy

None of the payments are refundable; guests are advised to obtain travel insurance.

  • To provide flexibility during uncertain times, in the event of COVID-19-related travel restrictions, we offer a date transfer.

6. Price Inclusions

All prices include VAT at current rates (5%).

  • Transparency is key. Our prices include VAT at the prevailing rate, and any adjustments will be made in response to changes in VAT rates.

7. Arrival and Departure Details

Cottages should be vacated by 10 am on the departure day.

  • To ensure smooth transitions, we kindly request that cottages are vacated by 10 am on the day of departure.

  • Arrival ideally not before 4 pm: We appreciate your cooperation in arriving no earlier than 4 pm, allowing us ample time to prepare the property for your stay.

8. Booking Duration and Changeover Day

Changeover Day: Saturday for week-long stays.

  • For week-long stays, the changeover day is Saturday, streamlining our operations for your convenience.

  • Short Breaks: If planning a short break during the off-peak season, simply check availability using the booking button.

9. Security Deposit

A refundable security deposit of 25% is required upon booking to cover any potential damages during your stay. Details will be provided in the booking confirmation.

  • Your peace of mind is important. We may request a refundable security deposit to cover any unforeseen damages. Details will be clearly outlined in your booking confirmation.

10. Cleaning Expectations

Guests are expected to leave the property in a reasonably clean and tidy condition. Excessive cleaning may result in additional charges.

  • Your cooperation in leaving the property reasonably clean ensures a positive experience for all guests. Excessive cleaning may incur additional charges.

11. Property Use Guidelines

Clear guidelines on the acceptable use of the property and any restrictions (e.g., noise policies, no-smoking policy) to ensure a comfortable environment for all guests.

  • We provide clear guidelines to ensure the comfort and enjoyment of all guests, covering aspects such as noise policies and a no-smoking policy.

12. Wi-Fi and Connectivity

Complimentary Wi-Fi is available. Guests will receive login details upon arrival.

  • Stay connected during your visit with complimentary Wi-Fi. Upon arrival, you'll receive login details for seamless connectivity.

13. Contact Information and Communication

For any inquiries during your stay, please contact Tim on +44 (0) 1237 441 311 or email info@pattard.co.uk

  • Your comfort is our priority. Should you have any inquiries during your stay, please reach out to our on-site staff or management. The preferred communication methods are via email or phone, ensuring prompt and efficient assistance.

14. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without our express written permission.

 

Fireworks are not allowed without our express written permission.

 

Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.

15. Complaints

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately and during the period of your occupancy, to give us the chance to make amends. We value your custom and want you to return (and to recommend us to your friends!).  We will do our best to resolve any problem.

16. Insurances

Pattard accepts no responsibility for any loss, injury or damage to you, your property or any person or property under your responsibility that is brought onto the Subjects unless negligence is proven.

You bind and oblige yourself to indemnify the proprietors in respect of any damage or injury, however caused, as a result of your occupation of the Subjects.

You should satisfy yourself as regards to travel insurance in case of last minute cancellation or travel difficulties over which Pattard Cottages has no control

 

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.

 

If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to make a charge against your security bond for any reasonable postal or courier costs.  We may dispose of any unclaimed property after six (6) months.

17. Location / Getting to Pattard

To reach Pattard, take the M5 to Junction 27, then follow the A361 to Barnstaple. From Barnstaple, continue on the A39 towards Bideford and Bude. Stay on the A39 until you spot the B3248 to Hartland, approximately 10 miles from Bideford and 1/3 mile from the Clovelly roundabout.

 

Once on the B3248, after about 2.5 miles, you'll encounter Lighthouse Cross. Cross the road to Hartland, which sharply turns left, and find a road to Lighthouse/Hartland Point almost straight ahead/right. Follow this major road for another 2.5 miles without turning off. As you approach a give-way sign at Youltree Cross, proceed straight ahead to Pattard Cross.

 

At Pattard Cross, turn left towards Hartland. After about 0.5 miles, you'll find the Pattard private road on the left. Take this track, and The Cottages will be on your right down the track.  

 

Alternately for satnav / maps use the following Address: 

Pattard
Hartland
Bideford
North Devon
EX39 6BY

These comprehensive terms and conditions aim to provide you with all the necessary information for a delightful and informed stay at Pattard holiday cottages. We look forward to welcoming you

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